Bogotá | Customer Service Specialist I HE
Core
Handle customer interactions via phone, chat, or email to resolve inquiries and provide support.
Role type
Customer Service Representative
Builds
Customer support experiences for global brands
Domain
Customer Service / BPO
Deliverable
client delivery
Required skills
English (B2+), multitasking, CRM navigation, problem-solving, data accuracy, basic computer skills
Responsibilities
Provide friendly and efficient customer support via phone, chat, or email; Handle inbound and outbound communications while meeting performance goals; Take ownership of customer issues until resolution or escalation; Document interactions accurately and update customer information; Identify and escalate complex or sensitive cases when needed