Ingénieur Hotline / Support Technique International (H/F)
Core
International technical hotline engineer diagnosing and resolving incidents on automated industrial installations to ensure client operational continuity.
Role type
Senior IC technical support engineer (industrial automation)
Builds
Production support for automated material handling and logistics systems
Domain
Industrial automation and intralogistics
Deliverable
client delivery
Required skills
industrial automation, electrical engineering, remote troubleshooting, incident management, ServiceNow, technical reporting
Preferred skills
industrial commissioning, international support, autonomous project management
Technologies
ServiceNow
Responsibilities
Receive and process client technical assistance requests; diagnose incidents and analyze dysfunctions in automated installations; remotely guide clients in resolving technical issues; coordinate corrective actions with engineering teams; track incidents via ServiceNow; write technical reports and communicate progress to clients; provide technical support to international subsidiaries during commissioning; contribute to support process improvement.
Seniority
Mid-Senior, hands-on IC