Technicien Hotliner H/F - Saint-Jean-d'illac
Core
Technical hotline support for LOXAM ACCESS, diagnosing and coordinating repairs for a fleet of aerial work platforms (scissor lifts, boom lifts) to ensure equipment availability for construction sites.
Role type
Technical Hotline Technician
Builds
Operational availability of rental machinery (aerial work platforms)
Domain
Construction equipment rental / Industrial maintenance
Deliverable
client delivery
Required skills
Equipment maintenance (electromechanical/electrotechnical), remote troubleshooting, incident prioritization, subcontractor management, technical documentation, process improvement
Preferred skills
Customer communication, multi-tasking, safety compliance, team collaboration
Technologies
Loxfix, Rentalman
Responsibilities
Receive and analyze machine failure reports from agencies; assist clients remotely via phone to resolve issues; organize and prioritize field interventions; monitor and verify the execution of repair operations; provide technical support to field mechanics; manage subcontractor interventions; maintain technical records and documentation; report incidents for process optimization.