Head Therapist
Core
Oversee daily spa operations, manage inventory and payroll, and lead a team of therapists to ensure high-quality guest service and financial performance.
Role type
Senior IC spa operations manager
Builds
Spa services and wellness experiences for guests
Domain
Hospitality + Spa/Wellness
Deliverable
product features
Required skills
Spa therapy certification, team supervision, inventory management, financial reporting, sales target setting, quality control, VIP guest management
Preferred skills
Deep knowledge of spa treatments and hygiene standards, customer-focused mindset
Technologies
N/A
Responsibilities
Oversee daily spa operations and ensure compliance with service standards; Train, supervise, and support spa therapists to ensure consistent performance; Manage inventory, payroll, and expense control; Prepare reports on productivity and financial performance; Set retail and treatment targets and train staff on upselling; Conduct regular quality checks and handle guest feedback or complaints.
Seniority
Senior, hands-on IC
