Oracle Service Support Lead
Core
Lead operational support for Oracle EBS and Oracle Fusion Finance applications, managing incidents, escalations, and service governance to ensure high-quality delivery.
Role type
Senior IC service support lead (Oracle Finance)
Builds
Production support services for Oracle EBS and Fusion Finance
Domain
Enterprise Resource Planning (ERP) / Finance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Oracle EBS, Oracle Fusion Finance, ITIL Service Management, Incident Management, Change Management, Root Cause Analysis, ServiceNow, People Management, SLA/KPI Management
Preferred skills
ITIL Foundation Certification, Oracle Fusion certifications
Technologies
ServiceNow, TOPdesk
Responsibilities
Manage end-to-end lifecycle of Incidents, Service Requests, Problems, and Major Incidents; Act as Major Incident Manager for critical outages; Lead and mentor a team of Service Support Analysts; Monitor and report on operational KPIs and SLA performance; Support Internal, External, ISAE, SOX, and Information Security audits.
Seniority
Senior, hands-on IC with people management
