Delivery Director
Core
Lead and assure successful implementation of MiraCloud solutions, ensuring client satisfaction, operational excellence, timely delivery, and profitability.
Role type
Senior Delivery Director (IT Services/Professional Services)
Builds
MiraCloud implementation programs and scalable project management practices
Domain
IT Services, Professional Services, CX, Contact Center, CCaaS, SaaS
Deliverable
client delivery | infrastructure
Required skills
IT Delivery leadership, Program Management, Enterprise-scale implementation management, Delivery organization scaling, Governance model design, Resource utilization management, Executive stakeholder management
Preferred skills
Experience leading Project Managers/PMO teams, CX/Contact Center domain expertise
Technologies
MiraCloud
Responsibilities
Lead delivery of MiraCloud implementation programs meeting scope, quality, and timeline expectations; Own customer success and build trusted relationships with enterprise stakeholders; Establish and scale project management practices and delivery governance; Lead, coach, and develop Project Managers; Ensure delivery performance and profitability align with business objectives; Represent the company in executive-level customer discussions and escalations
Seniority
Senior, hands-on IC with people leadership