Gérant de département, Rive-Nord de Montréal
Core
Manage department operations including HR, staffing, customer service quality, and product merchandising for a retail store.
Role type
Department Manager (Retail)
Builds
Product features (merchandising) | Client delivery (customer service)
Domain
Retail (Cultural products: books, games, music, art supplies)
Deliverable
product features | client delivery
Required skills
HR management, recruitment, training, scheduling, customer service supervision, merchandising, sales strategy, market knowledge, office software proficiency
Preferred skills
General knowledge, commercial sense, leadership, analytical skills, communication
Responsibilities
Manage HR functions (recruitment, training, evaluation, scheduling); Ensure employee task execution and support; Monitor customer service quality; Supervise product selection and shelf organization; Propose ideas to increase sales and update market knowledge