Customer Service Advisor - instashop
Core
Managing customer orders and providing timely support as the primary contact for customers and vendors to ensure seamless order fulfillment.
Role type
Senior Customer Service Coordinator
Builds
Customer experience and order fulfillment processes
Domain
E-commerce / Q-commerce / Food delivery
Deliverable
client delivery
Required skills
Multitasking, time management, problem-solving, complex situation handling, IT troubleshooting, performance metrics tracking, policy adherence
Preferred skills
Mentoring, collaboration, initiative taking
Technologies
Communication channels (calls, emails, chats)
Responsibilities
Handling inbound calls, messages, and chats; providing high-quality support and clarifying requirements; mentoring Associates and Coordinators; supporting the team with complex situations; collaborating with rider and merchant teams; meeting performance metrics; escalating failure patterns; staying updated on company policies.
Seniority
Senior, hands-on IC with mentorship responsibilities
