Student Persistence Specialist
Core
Proactively identify at-risk students, provide timely outreach, and collaborate with campus teams to remove barriers to success.
Role type
Student retention specialist
Builds
Student retention and persistence outcomes
Domain
Higher education / Student services
Deliverable
dashboards & analysis
Required skills
Data analysis, personalized outreach, case management, cross-functional collaboration, compliance documentation
Preferred skills
SAP advising, financial aid coordination, orientation facilitation
Technologies
SAP, data analytics tools
Responsibilities
Monitor attendance and academic performance data to identify at-risk students; Provide personalized outreach via phone, text, email, or in-person; Document interactions and ensure consistent follow-up; Support students returning from Leave of Absence; Track, analyze, and report outreach efforts and persistence trends; Connect students to appropriate services like financial aid and tutoring.
Seniority
Entry-level to Mid-level IC