Customer Service Staff
Core
Receive, register, and process customer samples; create testing orders; monitor progress and results; handle invoicing and customer inquiries for a testing laboratory.
Role type
Customer Service Staff (Laboratory Operations)
Builds
Testing orders and sample analysis workflows for clients
Domain
Testing, Inspection, and Certification (Analytical Chemistry/Food Chemistry/Biotechnology/Microbiology)
Deliverable
client delivery
Required skills
sample coding, documentation management, order creation, testing method assignment, invoicing, payment collection, order tracking, customer inquiry response, QHSE compliance, Quality Management System adherence
Preferred skills
none stated
Technologies
internal laboratory systems
Responsibilities
Receive and process customer samples; review requirements and create testing orders; monitor testing progress and subcontracted analyses; handle invoicing and payment collection; track orders and respond to customer inquiries; ensure compliance with QHSE policies and Quality Management System
Seniority
Junior (0-2 years experience)