Coordinator Rider On Ground Ops
Core
Managing and improving rider performance, compliance, and service levels within allocated zones in a city.
Role type
Senior Rider Operations Coordinator
Builds
Rider service levels and operational efficiency for on-demand food and Q-commerce deliveries
Domain
Food delivery / Q-commerce / Logistics
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Rider recruitment, team leadership, roster management, rider training coordination, inventory management, performance auditing, coaching, complaint reduction, public speaking, negotiation, people management
Preferred skills
Food/grocery tech industry experience, Google Suite proficiency
Technologies
Google Suite (GDoc, GSheet, GSlides, GForms)
Responsibilities
Monitor and improve rider performance and compliance; Lead rider recruitment for allocated zones; Manage rider roster with shift/break/off-day allocation; Supervise rider onboarding and training; Audit fleet appearance and rider behavior; Implement performance improvement plans for low performers; Reduce rider complaints; Coach and warn riders based on individual performance metrics
Seniority
Mid-level, hands-on IC