Technischer Customer Support & Reparatur (w/m/d)
Core
2nd-Level technical support and repair specialist handling customer inquiries, training service technicians, and performing on-site repairs for high-tech instruments.
Role type
Senior IC technical support & repair engineer
Builds
Restores operational status of high-tech instruments for global clients
Domain
High-tech instrumentation / Precision engineering
Deliverable
physical/clinical work
Required skills
Technical troubleshooting, hands-on repair, training delivery, documentation creation, customer service, organizational skills, technical understanding
Preferred skills
Experience in customer service, technical education (e.g., HTL)
Technologies
CRM systems, email, chat platforms
Responsibilities
Handle technical and application-related inquiries via email, CRM, and chat; Plan and conduct training workshops for service technicians; Create and review service documentation; Perform repairs in-house and occasionally on-site at customer locations
Seniority
Mid-level, hands-on IC