Director, Product Management- Action Fabric
Core
Own product strategy and execution for Action Fabric, ServiceNow's headless access layer for agentic AI platforms, defining how customers invoke the platform and designing consumption economics.
Role type
Director, Product Management (Platform & Agentic AI)
Builds
Headless access paradigm, monetization and metering layer for platform actions, interoperability stack (MCP Server, A2A, REST/GraphQL APIs)
Domain
Enterprise IT Platform, Agentic AI, Consumption Economics
Deliverable
production ML models | product features
Required skills
Product strategy for platform/integration products, consumption-based pricing models, technical fluency with agentic AI (token consumption, action invocation), monetization strategy in multi-business-unit environments, executive communication, data-driven metric definition
Preferred skills
Experience with integration platforms/headless architectures, MCP (Model Context Protocol), enterprise admin products, agentic AI product development, building rate cards/metering systems
Technologies
MCP Server, A2A, REST, GraphQL, Agentic AI platforms
Responsibilities
Define Action Fabric vision and roadmap, set position in emerging interoperability stack, drive consumption economics and pricing calibration, build telemetry framework for platform actions, partner with platform integrations and AI providers, own field messaging and competitive positioning, define and track adoption and business metrics
Seniority
Director, strategic leadership & cross-functional alignment