Operator / Operatorka w Centrum Pomocy Serwisowej
Core
Providing remote technical support for security systems, diagnosing faults, and assisting field technicians with installation and maintenance.
Role type
Technical support operator (security systems)
Builds
Remote support for security monitoring systems and field technician assistance
Domain
Security services / Technical support
Deliverable
client delivery
Required skills
remote support, troubleshooting, data entry, MS Office, English (B2)
Preferred skills
knowledge of security system construction, call center experience
Responsibilities
remote assistance for key and individual clients, diagnosing system faults, assisting technicians during installation and maintenance, entering data into monitoring systems, handling technical support tickets
Seniority
Entry-level to Mid-level, hands-on IC
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