Alternance - Technicien(ne) Support Informatique - Roanne
Core
Remote IT support technician handling Level 1 and 2 incidents and user assistance via distance-only channels.
Role type
Junior IT Support Technician (Apprentice)
Builds
IT support services for clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
IT incident management, remote user support, ticketing systems, knowledge base management, technical troubleshooting
Preferred skills
Project implementation methodology, customer service mindset, continuous learning
Technologies
Ticketing systems, Knowledge base platforms
Responsibilities
Qualify and resolve IT incidents, escalate complex issues, update tracking tools, assist users remotely with software usage
Seniority
Junior, apprentice level
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.
