Client Relationship Officer
Core
Managing client requests via email and phone, escalating complex issues to development, training users during integration, supervising commercial processes, and writing newsletters to engage a growing user base.
Role type
Client Relationship Officer
Builds
Client support workflows and user engagement strategies
Domain
Financial services / Investor administration
Deliverable
client delivery
Required skills
Client relationship management, verbal and written communication, persuasion, collaboration with development teams, marketing strategy ideas
Preferred skills
Innovation in marketing and communication strategies
Responsibilities
Manage and follow up on client requests via email and phone daily, escalate complex requests to the development team and track resolution, train users during the integration phase, supervise and optimize commercial processes, write newsletters to engage the user base
Seniority
Mid-level, 2+ years experience
