Technical Customer Support & Repair (f/m/x)
Core
Provide 2nd-level technical and application support, perform repairs at the facility and on-site, and train service technicians.
Role type
Technical Customer Support & Repair Specialist
Builds
Service documentation and repair solutions for high-tech instruments
Domain
High-tech instrumentation
Deliverable
physical/clinical work
Required skills
Manual dexterity, technical understanding, English (spoken and written), organizational skills
Preferred skills
Customer service experience, training facilitation
Responsibilities
Handle technical inquiries via email/CRM/chat, conduct training sessions for technicians, create and review service documentation, perform repairs at facility and on-site
Seniority
Individual Contributor
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