Chargé.e de Clientèle (H/F)
Core
Manage friendly debt collection and unpaid bills for professionals and property management syndicates, while handling consumer relations at the St Aignan site.
Role type
Customer service and collections specialist
Builds
Payment plans and billing operations for water services
Domain
Utilities (Water)
Deliverable
client delivery
Required skills
telephone negotiation, payment plan proposal, account follow-up, billing operations, incident reporting
Preferred skills
problem-solving, team spirit
Responsibilities
Contacting late-paying clients via phone, email, and SMS; negotiating payment solutions; tracking payment commitments; managing customer requests (invoice corrections, technician intervention returns, subscription requests); monitoring meter readings and billing; reporting incidents or anomalies.
Seniority
Individual Contributor
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