Chargé clientèle F/H
Core
Handle customer requests for water service contracts (leak reports, subscriptions, billing inquiries) and manage intervention orders based on consumption data analysis.
Role type
Customer service specialist (water utility)
Builds
Customer service workflows and billing cycles for water utility clients
Domain
Utilities / Water management
Deliverable
client delivery
Required skills
data analysis, billing compliance, payment collection, customer relationship management, report meter reading planning
Preferred skills
autonomy, teamwork
Responsibilities
Respond to subscriber requests regarding leaks, subscriptions, and billing; process intervention orders; plan and follow up on meter readings; manage billing campaigns; track payments and overdue accounts
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