Identity and Access Management Technician
Core
L2 Identity and Access Management Technician responsible for resolving complex access issues, managing provisioning workflows, and driving process improvements for a global fintech platform.
Role type
L2 Identity and Access Management Technician
Builds
Secure access transitions and seamless user onboarding/offboarding for a global money transfer network
Domain
Fintech / Identity and Access Management
Deliverable
client delivery
Required skills
IAM concepts (provisioning, deprovisioning, access reviews, least-privilege), SailPoint (Identity Security Cloud), Okta, Google Workspace administration, ticketing systems (Jira Service Management), complex troubleshooting, process improvement, documentation
Preferred skills
mentoring, automation tooling (Workato, scripting), Atlassian administration (Jira, Confluence), ITIL fundamentals, access governance
Technologies
SailPoint, Okta, Google Workspace, Jira Service Management, Workato
Responsibilities
Handle support tickets for access requests, manual provisioning, and troubleshooting; initiate and deliver regional to global projects; maintain documentation and knowledge base articles; collaborate with Engineering and cross-functional stakeholders; engage with vendors for escalated support
Seniority
Mid-level, hands-on IC