Senior Director, Technical Program Management
Core
Lead a team delivering Product Innovations for the Product and Technology organization, ensuring delivery on ServiceNow's most critical priorities using AI-native ways of working.
Role type
Senior Director, Technical Program Management
Builds
Product innovations and strategic business programs for ServiceNow's APEX portfolio
Domain
Enterprise Software / SaaS / AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technical Program Management, strategic program leadership, AI tool adoption, cross-functional collaboration, risk mitigation, stakeholder management, governance framework design, consensus building
Preferred skills
MBA or Graduate degree, experience in enterprise software/ SaaS, ability to work independently with minimal oversight
Technologies
AI tools, AI agents
Responsibilities
Lead delivery of complex product development programs driving growth and operational excellence; Identify, prioritize, and accelerate goal-oriented product development projects; Champion AI-native ways of working to increase team throughput; Establish governance frameworks and communication strategies; Clearly communicate objectives, status, risks, and results to stakeholders; Identify, assess, prioritize, and mitigate risks; Collaborate with cross-functional teams to unlock productivity and accelerate execution.
Seniority
Senior Director, hands-on IC with team leadership
