Technical Program Manager 2, Technical Solutions
Core
Lead and support technical programs for Datadog's 1,200+ customer-facing technical experts (Sales Engineers, TAMs, Support Engineers, Solution Architects) to improve their effectiveness and drive product adoption.
Role type
Mid-level Technical Program Manager (Customer-Facing Solutions)
Builds
Internal tooling, process improvement initiatives, knowledge and content systems for technical solutions teams
Domain
SaaS observability platform / Technical Solutions
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program management, cross-functional coordination, stakeholder management, project scoping, timeline management, risk management, data analysis, AI tool usage
Preferred skills
PMP certification, Agile training, experience supporting customer-facing technical teams
Technologies
AI tools for workflow automation and data synthesis
Responsibilities
Drive delivery of cross-team programs coordinating stakeholders and dependencies; Translate program goals into actionable plans with clear scope and timelines; Maintain program fundamentals like trackers and risk logs; Identify unclear requirements and bring structure to ambiguous problems; Use data to track progress, surface risks, and guide decisions; Apply AI tools to streamline program management workflows; Communicate program status and impact to technical and non-technical audiences
Seniority
Mid-level, hands-on IC
