Application Support II
Core
Application Support Engineer II acting as a technical bridge between operations and core engineering squads, focusing on deep-dive troubleshooting, code analysis, and AI-driven automation.
Role type
Application Support Engineer II (developer mindset)
Builds
Global payments platform stability, automated workflows, and technical documentation
Domain
FinTech / Payments / Software Engineering
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Software development background, code reading and debugging, database navigation, AI tool experimentation, scripting, technical documentation
Preferred skills
FinTech or payments industry experience, database structural change experience
Technologies
Ruby on Rails, Java, React, MySQL, MongoDB, Redis, RabbitMQ
Responsibilities
Triage and resolve Tier-2 internal application bugs by analyzing code behavior and system logs, isolate Tier-3 bugs and assist in database structural changes, build scripts and automate workflows using AI tools, translate complex system behaviors into technical documentation
Seniority
Mid-level (1-5 years experience), hands-on IC