Manager Rider Experience & Engagement
Core
Own end-to-end rider training programs, engagement initiatives, and health & safety protocols to improve rider satisfaction, retention, and road safety performance.
Role type
Manager, Rider Experience & Engagement
Builds
Rider training curricula, engagement campaigns, safety programs, and vendor partnerships
Domain
Logistics / Ride-hailing / Field Operations
Deliverable
product features | dashboards & analysis | client delivery
Required skills
managing large distributed workforce, reducing attrition, building engagement programs, strong analytical skills, managing cross-functional stakeholders, launching incentive or loyalty initiatives, building B2B partnerships, logistics/ride-hailing/FMCG field ops background, loyalty program design, commercial mindset
Preferred skills
field-oriented personality
Technologies
Excel, dashboards
Responsibilities
Design and improve rider onboarding journeys, lead initiatives to reduce rider accidents, manage vendor partnerships for rider benefits, execute rider-facing marketing campaigns, oversee Academy operations and instructor certification, lead incident investigation and reporting
Seniority
Manager, hands-on leadership
