Associate / Sr. Associate - Refferal
Core
Deliver customer experience via calls, email, chat, or social media by resolving inquiries and concerns to meet satisfaction and productivity goals.
Role type
Customer Support Associate
Builds
Customer support interactions for various clients
Domain
Business Process Outsourcing (BPO) / Customer Service
Deliverable
client delivery
Required skills
Verbal and written English, analytical skills, typing skills, shift flexibility
Preferred skills
None stated
Technologies
None stated
Responsibilities
Resolving customer requests via email, chat, or social media; Achieving contact center statistics and SLAs; Adhering to non-disclosure and data security policies; Completing upskilling and e-courses; Attending coaching sessions; Maintaining 100% schedule adherence
Seniority
Entry-level (2025 Graduate)
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