Customer Service Specialist (m/f/d)
Core
Support daily supply chain operations for selected customers by coordinating between production sites, logistics partners, and customers to ensure smooth delivery processes and accurate planning.
Role type
Customer Service Specialist (Supply Chain)
Builds
Logistics concepts and RFQ processes for automotive customers
Domain
Automotive industry + Supply Chain Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Order management, inventory monitoring, cycle counting, logistics complaint resolution, cost calculation, data collection, ERP system usage
Preferred skills
SAP experience, French language skills
Technologies
SAP, MS Office
Responsibilities
Coordinate communication between production plants, logistics partners, and customers; Process customer orders and monitor schedules; Support inventory monitoring and stock take activities; Escalate and resolve delivery planning deviations; Assist in preparing logistics concepts and RFQ processes; Manage basic customer inquiries and logistics complaints
Seniority
Mid-level, hands-on IC