Customer Service Representative
Core
Provide a working interface between European automotive customers and STMicroelectronics to manage the complete service related to customer order books within Sales Operations.
Role type
Senior Customer Service Representative (Sales Operations)
Builds
Order fulfillment and supply chain coordination for automotive clients
Domain
Semiconductor industry, Automotive supply chain
Required skills
Order management, Supply chain coordination, Customer communication, Stakeholder escalation, Process improvement, Data analysis
Preferred skills
SAP IBP experience, Consignment model expertise
Technologies
SAP, Microsoft Excel (advanced), PowerBI
Responsibilities
Order entry and active order management, Shipment tracking and acceleration, Escalation handling with internal and external stakeholders, Analyzing supply progress and status, Coordinating new process requirements with cross-functional departments
Seniority
Mid-level, hands-on IC