Customer Service Representative - Call Center (816510)
Core
Answering client inquiries via phone and email, verifying eligibility for employment programs, and scheduling orientations.
Role type
Customer Service Representative (Call Center)
Builds
Employment and Training Program Orientations
Domain
Human Services / Workforce Development
Deliverable
client delivery
Required skills
telephone communication, data entry, listening, attention to detail, multi-tasking
Preferred skills
workforce experience, higher education
Responsibilities
Obtaining client information, determining eligibility, scheduling orientations, referring to third-party services, maintaining records, adhering to quality standards
Seniority
Entry-level to Junior
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