Waitress/Hostess
Core
Serving food and beverage to guests while maintaining service standards, menu knowledge, and operational procedures in a hotel restaurant setting.
Role type
Front-of-house hospitality associate (waitress/hostess)
Builds
Guest dining experiences and operational efficiency for hotel restaurants
Domain
Hospitality / Food & Beverage
Deliverable
client delivery
Required skills
Food and beverage service, menu knowledge, guest preference tracking, financial procedure adherence, HACCP and FIFO standards compliance, emergency evacuation protocol awareness, opening/closing checklist execution, proactive problem identification, cross-departmental task execution
Preferred skills
Passion for excellent service, team collaboration, communication, interpersonal skills, problem solving, additional languages
Technologies
Glitch Report system, HACCP/FIFO standards, TrustYou, Forbes targets
Responsibilities
Serve and clear food and beverage items, maintain service stations, update guest profiles, follow financial and quality targets, report guest feedback, perform opening and closing checklists, adhere to safety and care programs
Seniority
Entry-level to Junior, hands-on IC