Customer Quality / APQP
Core
Manage customer quality issues, lead corrective action teams (8D), and execute Advanced Quality Planning (APQP) documentation for automotive brake systems.
Role type
Customer Quality & APQP Specialist
Builds
Corrective action plans, APQP/PPAP documentation, and customer satisfaction metrics for automotive braking systems.
Domain
Automotive manufacturing (braking systems)
Deliverable
client delivery
Required skills
APQP, PPAP, IMDS, 8D methodology, customer specific requirements, plant trial coordination, root cause analysis
Preferred skills
Technical Bachelor's degree, automotive vehicle systems knowledge, brake systems operation
Technologies
SAP, customer portals, MS Office
Responsibilities
Lead 8D teams to resolve customer issues and find root causes; Complete and maintain APQP and PPAP documentation in SAP; Coordinate plant trial builds at customer locations; Monitor and negotiate PPM levels; Perform visits to customer OEM locations for issue resolution and product launches.
Seniority
Mid-level, hands-on specialist