Team Lead Rider On Ground Ops
Core
Oversee 3PL vendor performance and daily operations across assigned zones to ensure smooth delivery logistics and meet SLAs.
Role type
Senior Operations Team Lead (Logistics)
Builds
Delivery network operations for food and grocery platforms
Domain
Logistics / Food Delivery
Deliverable
product features
Required skills
Vendor performance management, SLA tracking, Jira ticket management, daily reporting, analytics, zone management, vendor re-coaching, store manager collaboration
Preferred skills
Experience managing large groups, working under pressure
Technologies
Jira
Responsibilities
Track and enhance 3PL performance in assigned zones, monitor coordinator and captain response rates, ensure critical Jira tickets are closed within SLA, send daily performance reports to coordinators, track vendor performance and report top offenders, run weekly meetings with 3PL managers and store managers
Seniority
Mid-Senior, hands-on IC
