Customer Support & Project Coördinator
Core
Serve as the central link between international clients, account managers, laboratories, and transport services to ensure optimal project processing and timely reporting of analytical results.
Role type
Customer Support & Project Coordinator
Builds
Analytical testing services for life sciences, environmental, food safety, and pharmaceutical sectors
Domain
Life sciences / Environmental chemistry / Laboratory services
Deliverable
client delivery
Required skills
Project coordination, process monitoring, client advisory, incident management, analytical thinking, commercial insight, Microsoft Office proficiency
Preferred skills
LIMS or CRM experience, knowledge of environmental regulations, customer contact experience, Life science/analytical chemistry background
Technologies
Microsoft Office, LIMS, CRM
Responsibilities
Monitor project progress and ensure timely reporting of analytical results, advise clients on analytical packages and logistical services, coordinate incident reports and their resolution, act as the primary point of contact for clients and laboratories
Seniority
Mid-level, hands-on IC