Customer Quality Engineer
Core
Manage customer critical quality escalations and drive resolution for networking hardware issues.
Role type
Senior Customer Quality Engineer
Builds
Rapid, definitive solutions for client operational pain points
Domain
Networking hardware manufacturing and failure analysis
Deliverable
client delivery
Required skills
Failure analysis, PCBA manufacturing knowledge, electro-mechanical assembly expertise, cross-functional collaboration, executive reporting, networking architecture knowledge, supply chain concepts, ERP systems familiarity
Preferred skills
Service and repair operations experience, data analysis for trends and patterns
Technologies
ERP systems
Responsibilities
Manage customer critical quality escalations, orchestrate cross-functional responses, conduct deep-dive assessments of systemic issues, lead high-stakes calls, monitor communication channels for emerging issues, maintain foundational knowledge of networking architectures
Seniority
Senior, hands-on IC
