IT Process Quality & Rule Manager
Core
Ensuring quality, effectiveness, and compliance of IT processes through governance, documentation standards, and audit readiness while managing internal IT communications.
Role type
IT Process Quality & Rule Manager
Builds
IT process governance frameworks, documentation standards, and internal communication channels
Domain
IT Operations / Quality Management / Corporate Communications
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT process management, quality assurance, IT governance, process documentation, audit preparation, data-driven process improvement, onboarding/offboarding management, internal communications management, AI solution identification, automation concepts
Preferred skills
ITIL certification, Six Sigma certification, familiarity with collaboration platforms, AI concepts in enterprise context
Technologies
Teams, intranet, digital workplace platforms
Responsibilities
Develop and maintain IT processes aligned with industry standards; Ensure application of training and functional documentation methodologies; Drive alignment and documentation for the CT Quality Management System; Ensure IT process audit readiness for internal and external audits; Support Competence Centers in designing data-driven process improvement measures; Optimize IT onboarding and offboarding processes; Manage official IT communications including newsletters and channels; Identify and implement AI solutions for process quality and compliance analysis
Seniority
Mid-level, hands-on IC