HUB Dispatcher (efood market) - Κυψέλη
Core
Organizing and expediting online food order deliveries within the Kypsi store hub for the efood q-commerce platform.
Role type
Operations Dispatcher (q-commerce)
Builds
Real-time order fulfillment and rider coordination for online grocery deliveries
Domain
Food delivery / Quick commerce
Deliverable
client delivery
Required skills
Real-time order monitoring, rider communication, conflict resolution, delivery time management, re-delivery handling, multilingual communication (Greek/English), shift work adaptability
Preferred skills
Customer service experience, critical thinking, prioritization, attention to detail
Technologies
Dispatch software, real-time tracking systems
Responsibilities
Monitor and resolve issues from the watchlist, manage outbound calls with customers and riders, ensure delivery times meet targets, coordinate with riders for smooth order dispatch, communicate with store teams regarding orders, sort and assign orders to riders and vans, handle re-delivery cases, update and provide feedback to customers on order status
Seniority
Entry-level to Junior, hands-on IC