Shift Lead Position(05358) 1346 Hwy 62
Core
Hands-on leadership role guiding store operations, managing team performance, and ensuring food quality and customer service during shifts.
Role type
Shift Lead (Entry-level Management)
Builds
Pizza delivery and dine-in service operations
Domain
Food Service / Quick Service Restaurant
Deliverable
product features
Required skills
Team leadership, customer service, food preparation, cash handling, inventory management, conflict resolution, shift scheduling, training new hires, compliance with food safety standards, physical stamina
Preferred skills
Previous restaurant or retail experience, management experience, strong work ethic, positive attitude, ability to multitask in fast-paced environments
Technologies
POS systems, touchscreens, computers, telephones, delivery vehicles
Responsibilities
Lead by example and set the pace for the team, direct team members and keep everyone focused on shift priorities, assist customers at the front counter and pickup window, prepare pizzas and other menu items according to standards, monitor food quality, order accuracy, and service speed, delegate cleaning, stocking, and operational tasks, coach team members on proper procedures and performance expectations, manage workflow and adjust priorities during busy periods, handle customer concerns calmly and professionally, assist with cash handling and shift accountability, communicate important shift information to store management, support the management team with daily store operations
Seniority
Entry-level, hands-on IC