Gestionnaire planification QT
Core
Optimizing technical quality planning activities, managing resources and appointments, and driving operational performance for a technical operations center.
Role type
Senior Operations Manager (Technical Quality Planning)
Builds
Reliable annual forecasts, optimized technician schedules, and improved customer service experiences.
Domain
Telecommunications / Technical Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Strategic resource planning, data analysis for forecasting, team leadership, process optimization, SLA management, change management
Preferred skills
Bilingualism (French/English), experience in computerized call centers or logistics
Technologies
Microsoft Office
Responsibilities
Plan external resource needs based on historical data and trends; optimize internal technician allocation across shifts; monitor and improve key performance indicators; lead and develop team members; standardize operational processes and documentation.
Seniority
Senior, hands-on IC with team leadership
