Principal Software Engineer
Core
Architect and build AI-native, agentic-first software products for IT Service Management and Operations to enable self-healing enterprise operations.
Role type
Principal Software Engineer (AI/Agentic Systems)
Builds
AI-powered autonomous workflows, agentic harnesses, and data-intensive enterprise platforms on the ServiceNow Platform.
Domain
Enterprise IT Operations, Service Management, AI/Agentic Systems
Deliverable
production ML models | product features
Required skills
Large-scale distributed systems design, System architecture, Java, Python, Technical strategy, Mentoring senior engineers, Evidence-based experimentation
Preferred skills
AI-powered products, Agentic systems, Enterprise Service Management (ITSM/ITOM), AIOps, Workflow automation
Technologies
ServiceNow Platform, Java, Python
Responsibilities
Lead architecture and technical strategy for AI-native evolution, Validate architectural hypotheses through code and prototypes, Identify and address value realization gaps in agentic products, Establish architecture patterns and best practices, Guide teams through complex technical decisions, Collaborate across engineering teams to accelerate adoption of patterns (via careerplan.io/jobs/744000135523870-principal-software-engineer-at-servicenow)
Seniority
Principal, hands-on IC with thought leadership
