Stage - Chargé d'analyses et de projets Satisfaction Clients F/H
Core
Pilot customer satisfaction metrics and optimize the customer experience within the Marketing department.
Role type
Intern (6 months)
Builds
Customer satisfaction measurement frameworks and experience optimization initiatives
Domain
Retail / Customer Experience
Deliverable
dashboards & analysis
Required skills
Advanced Excel, PowerPoint, Data analysis, Project management, Autonomy
Preferred skills
Marketing experience, Project management experience
Responsibilities
Pilot and optimize customer satisfaction measurement, Analyze results and implement actions, Propose and pilot new experience optimization axes, Mobilize internal services to improve customer experience, Design communication supports for process adoption
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