Sr. Analyst, Service Experience Optimization

San Francisco, CA, us💼 Full-time💰 $95,000–$95,000🗓 2026-06-29 → 2026-09-25

Core

Senior Strategy Analyst driving service innovation, identifying unmet customer/partner needs, and shaping concepts to improve customer experience while reducing costs.

Role type

Senior IC strategy analyst (service innovation)

Builds

Prioritized service opportunities, pilot concepts, and implementation plans

Domain

Operations and Supply Chain / Service Strategy

Deliverable

product features

Required skills

Strategic thinking, problem framing, hypothesis development, tradeoff evaluation, data analysis, cross-functional leadership, innovation methodology, customer journey analytics

Preferred skills

Service design, concept development, incubation work, graduate degree

Technologies

Microsoft Excel (modeling, scenario analysis), SQL, Tableau, Power BI, Python

Responsibilities

Lead end-to-end innovation workstreams, frame complex problems, develop actionable recommendations, partner with cross-functional stakeholders, translate insights into prioritized opportunities

Seniority

Senior, hands-on IC

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About SquareTrade

SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, gene