Technical Account Manager
Core
Liaise with customers to prioritize backlogs, formalize software requirements, and serve as the primary escalation point for high-priority issues.
Role type
Technical Account Manager
Builds
Betting and gaming solutions for sports betting operators
Domain
iGaming / Sports Betting
Deliverable
client delivery
Required skills
Software Development Life Cycle knowledge, backlog prioritization, requirement formalization, stakeholder collaboration, user training, documentation
Preferred skills
Information Technology or Software Development degree, sports and sports-betting product knowledge, iGaming industry experience
Technologies
Proprietary betting and gaming platform technology
Responsibilities
Liaise with customers to prioritize backlogs and formalize software requirements; Communicate delivery timeframes and provide product knowledge; Serve as the primary escalation point for high-priority issues; Collaborate with internal stakeholders to support licensee operations; Refine feature specifications and track requests through development and QA; Support licensee launches with user training and UAT assistance
Seniority
Mid-level (2–3 years experience)