Associate Operational Account Manager, MTS
Core
Support the Operational Account Management team in delivering high-standard service to customers through day-to-day account coordination, performance monitoring, reporting, and follow-up actions within a sports trading environment.
Role type
Associate Operational Account Manager
Builds
Customer service delivery and operational support for sports trading clients
Domain
Sports betting and trading operations
Deliverable
client delivery
Required skills
Account management, customer support, trading operations, analytical skills, data interpretation, report preparation, onboarding coordination, task tracking, customer training support, internal collaboration, Microsoft Office proficiency (Excel, Word, PowerPoint, Outlook), adaptability, time management
Preferred skills
Experience in sports betting industry, second European language proficiency, willingness to travel
Technologies
Calm, Reulay app
Responsibilities
Monitor trading performance and highlight trends or issues, prepare reports and analysis for customer discussions, coordinate onboarding and handover activities, track follow-up actions and ensure task completion, support customer training sessions and product demonstrations, resolve operational issues with internal teams, maintain accurate records of customer activity, assist with analyzing customer usage and product adoption, provide administrative support for customer meetings and reviews, contribute to internal process improvements
Seniority
Associate, entry-level IC