QA Specialist with German and English (CS experience required)
Core
Monitor transactions to identify quality opportunities, analyze customer feedback, and implement strategies to improve customer satisfaction.
Role type
QA Specialist (BPO)
Builds
Customer experience initiatives and quality standards for clients
Domain
Business Process Outsourcing (BPO)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Analytical thinking, data analysis, root cause analysis, process monitoring, feedback provision, training delivery, coaching, workshop facilitation
Preferred skills
Google Docs, Sheets, Deck proficiency
Responsibilities
Monitor transactions to identify quality opportunities, analyze customer feedback and surveys, provide feedback to team members and leadership, perform root cause analysis, participate in client and internal calibrations, conduct training and coaching sessions, lead workshops and huddles
Seniority
Entry-level to Mid-level