Analista de Experiencia do Cliente II (Produtos de Fraude)
Core
Coordinate fraud detection projects and product implementations to improve customer experience and risk outcomes in financial services.
Role type
Product Operations Analyst (Fraud & Customer Experience)
Builds
Fraud detection systems, risk models, and customer experience product features for financial services.
Domain
Fintech / Financial Services / Fraud Analytics
Deliverable
product features
Required skills
Project coordination, cross-functional collaboration, fraud detection processes, risk modeling, business requirement translation, data analysis, product evolution, stakeholder management, multi-initiative management
Preferred skills
Anti-fraud platforms, decision engines, risk scoring, Agile/Scrum, Jira/Azure DevOps, customer journey mapping, SQL, Power BI/Tableau, A/B testing, financial services experience, project management certifications
Technologies
Jira, Azure DevOps, SQL, Power BI, Tableau
Responsibilities
Coordinate fraud detection projects and product implementations, translate business needs into actionable requirements, interpret application results and KPIs, evolve products with improvements and adjustments, align priorities across Product, CX, and technical teams
Seniority
Mid-level, hands-on IC
