Transformation & BPM Manager
Core
Lead transformation programs and process efficiency initiatives to improve service quality and customer satisfaction within the Operations department.
Role type
Senior Transformation & Business Process Manager
Builds
Strategic transformation projects and process improvement actions
Domain
Trade credit risk management / Insurance / Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Project management, Change management, Process mapping, Gap analysis, Risk management, Data analysis, KPI definition, Stakeholder management, Team leadership, Continuous improvement methodologies
Preferred skills
Knowledge of Coface business and products, LEAN methodology, Agile/Waterfall project management tools
Technologies
Agile Project Management tools, Waterfall methodologies
Responsibilities
Build and manage transformation programs aligned with company strategy; Coordinate requirements collection and change management for tool enhancements; Plan and follow up activities to ensure projects finish on time and budget; Report on opportunities, wins, financial impacts, and KPIs to various levels; Manage handoffs to business owners and project closing.
Seniority
Senior, hands-on IC
