Document Control & Customer Service Specialist
Core
Coordinate, create, and maintain product support data and engineering documentation for consumer cooking appliances and industrial products within SAP and TC systems.
Role type
Specialist, Document Control & Customer Service
Builds
Service Bills of Materials (BOMs), master material numbers, and technical data exchanges for product development and service operations.
Domain
Consumer goods (cooking appliances) / Industrial technology / Engineering documentation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SAP ERP systems proficiency, TC systems utilization, BOM management, master data entry, Engineering Change Order (ECO) processing, Appliance Engineering Tolerances (AET) definition, cross-functional liaison, data integrity maintenance, PLM workflows familiarity, DBMS familiarity.
Preferred skills
Experience with consumer cooking appliances, Database Management Systems (DBMS), Product Lifecycle Management (PLM) workflows.
Technologies
SAP, TC, CMD, R1P, DBMS, PLM
Responsibilities
Manage creation and modification of Bills of Materials (BOMs), serve as primary liaison for Service BOMs, generate and maintain master material numbers, maintain BOM data integrity, define and maintain Appliance Engineering Tolerances (AETs), initiate and coordinate technical data exchanges, provide dedicated documentation and engineering support, audit and correct complex BOMs, provide cross-functional backup.
Seniority
Specialist I, hands-on IC
