Customer Care Expert - French Market
Core
Provide care to users via calls, chats, and email; guide them through their journey by uncovering business needs and providing advice on sites and businesses.
Role type
Customer Care Expert (French Market)
Builds
User satisfaction and positive customer relations for Wix's global user base
Domain
Web creation platform / SaaS
Deliverable
client delivery
Required skills
French (fully proficient), English (fluent), problem-solving, independent work, proactive approach, adaptability, tech-savviness
Preferred skills
curiosity about user drivers, eagerness to explore new technologies
Responsibilities
Analyze user behavior and content suitability to determine effects on user satisfaction; influence support methods to improve user experience; collaborate with product teams to align on user needs
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