Consultant Support PLM 3DX (H/F)
Core
Providing functional support for the 3DEXPERIENCE PLM platform to users, ensuring solution stability, and managing user access.
Role type
PLM Support Consultant
Builds
Operational stability and user adoption of the 3DEXPERIENCE platform
Domain
Industrial Product Lifecycle Management (PLM)
Deliverable
client delivery
Required skills
PLM tools knowledge, business process understanding, access management (IAM), problem analysis and resolution, IT system mastery, documentation writing
Preferred skills
Prior support experience, interest in digital tools and new technologies
Technologies
3DEXPERIENCE
Responsibilities
Provide functional support to users, identify and resolve platform incidents, manage user accounts and rights, administer roles and permissions, assist users in tool adoption, process and track requests via ticketing, contribute to process improvement, write usage documentation and procedures
Seniority
Entry-level to Mid-level, hands-on IC