Manager, Software Engineering Management
Core
Manage product development activities for IT Service Management (ITSM) modules, integrating AI and ITIL best practices to streamline enterprise IT service delivery.
Role type
Senior Engineering Manager (ITSM Platform)
Builds
Automated workflows and ITSM solutions for enterprise customers
Domain
SaaS / IT Service Management / AI
Deliverable
product features
Required skills
People management, team leadership, coaching and mentoring, project execution, AI integration in workflows, advanced coding skills, SaaS product experience, open source tools, agile development, JavaScript/Java/C++/Ruby/Shell, React/Angular frameworks
Preferred skills
Experience leading projects or small teams, understanding of business priorities and risk management
Technologies
JavaScript, Java, C++, Ruby, Shell, React, Angular
Responsibilities
Manage daily activities of the development team, work with product management and design teams to create high-quality solutions, solve difficult and ambiguous problems, manage departmental resources and staffing, enhance and maintain a best-of-class engineering team
Seniority
Senior, hands-on IC with people management