Customer Care Representative - 20%
Core
Act as the main link between Yuh and clients to answer questions, solve problems, and guide them through their financial journey via written channels (chat, email, in-app messaging).
Role type
Customer Care Representative (Working Student)
Builds
Yuh app and banking services
Domain
Fintech / Digital Banking
Deliverable
client delivery
Required skills
written communication, customer-oriented mindset, digital tools proficiency, attention to detail
Preferred skills
knowledge of banking/fintech, German or French language skills
Responsibilities
handle written client inquiries, explain products and features, resolve issues, document interactions, collaborate with internal teams, ensure regulatory compliance
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